Moonstone Pointelle Hat

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.  Orders are not processed on Saturday or Sunday. You will receive another notification when your order has shipped via email or text, depending on your customer settings.

Covid-19 has disrupted and delayed packages. Until further notice, please note packages may be delayed through no control of Bluebird.  

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $5.99 flat rate shipping to the Contiguous USA. 

Free economy shipping for orders over $75. 

Free Local Delivery

Free local delivery is available for all orders where shipping zipcode is within Sheboygan County, Wisconsin.  

Deliveries are usually made between 4pm and 7pm, Tuesday through Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can also skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:30 am until 5:30pm on Tuesday through Friday, and 10:30am until 3:30 pm on Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to many countries, with shipping charges calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bluebird is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@bluebirdsheboygan.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

UPS does not serve PO Boxes.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.  Because we are a small shop, our inventory can be limited.  Consider placing a new order and returning the original item for a refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@bluebirdsheboygan.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@bluebirdsheboygan.com

Returns are accepted for online purchases.  If we supply a pre-paid return label, the amount paid for shipping will be deducted from your refund total.  You can also send your returns without a pre-paid label and no shipping cost will be deducted from your return.  All returns must be unworn, unwashed, and with the original tags still attached.  Each item will be reviewed by Bluebird staff to ensure it is still in saleable condition.  

Returns must be received within 30 days of package delivery date. Please direct any questions to info@bluebirdsheboygan.com  - thank you!